Shipping policy

Overview

Thank you for shopping with Lightporch. This Shipping Policy explains where we ship, how much shipping costs, how long orders take to process and arrive, and what to do if something goes wrong in transit. It applies to all orders placed on this website.

Where we ship

We currently ship to all 50 U.S. states and Washington, D.C.

We do not ship to U.S. territories (such as Puerto Rico, Guam and the U.S. Virgin Islands), APO/FPO/DPO military addresses, or any address outside the United States. Our checkout only accepts shipping addresses located in the United States.

Please provide a complete street address. Some carriers cannot deliver to P.O. boxes; if your address cannot be served by our carrier, we will contact you before your order ships.

Shipping cost

Standard shipping is free on all orders shipped within our delivery area. There is no minimum order value and no hidden handling fee. The shipping cost shown at checkout will always be $0.00 for standard shipping.

Sales tax, where applicable, is calculated at checkout based on your shipping address.

Processing & delivery times

Processing time is the time we need to prepare, pack and hand your order to the carrier. Transit time is the time the carrier needs to deliver it after it ships.

• Business days are Monday through Friday, excluding U.S. federal holidays.
• Orders placed on a weekend or holiday begin processing on the next business day.
• Orders are shipped with USPS, UPS, FedEx or another trusted U.S. carrier, selected for the fastest reliable delivery to your address.
• If an item in your order is unavailable or delayed, we will email you promptly with options, including a full refund for that item.
• Orders containing multiple items may arrive in separate packages. You will receive tracking for each package.

Order tracking

As soon as your order ships, we send a shipping confirmation email with your tracking number and a link to follow your package. Tracking may take up to 24 hours to show movement after the label is created.

You can also check your order status on our Track Your Order page. If you did not receive a shipping confirmation within 1–2 business days of placing your order, please check your spam folder or contact us at support@lightporch.shop.

International orders

We do not accept international orders at this time. We only ship to addresses within the United States, and orders with a shipping address outside the United States cannot be placed through our checkout. We also do not ship to freight forwarders or package-forwarding services.

Address accuracy & changes

Please double-check your shipping address at checkout. If you need to change your address, contact us as soon as possible at support@lightporch.shop. We can update the address free of charge until your order has shipped. Once a package is in transit, we can no longer change the destination.

If a package is returned to us because of an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment or issue a refund for the items.

Shipping delays

Delivery estimates are not guaranteed. Occasionally, carrier volume, severe weather, natural disasters or peak holiday periods can cause delays outside our control. If we become aware of a delay affecting your order, we will contact you with an update. If your order has not arrived within 10 business days after the estimated delivery window, please contact us and we will investigate with the carrier.

Lost, stolen or damaged packages

Package marked delivered but not received

Please check around your property, with neighbors and your building's mail room, and wait one additional business day, as carriers sometimes mark packages delivered early. If you still cannot find it, contact us within 14 days of the delivery date and we will open an investigation with the carrier. If the package is confirmed lost, we will send a replacement or issue a full refund.

Package damaged in transit

If your order arrives damaged, please keep the item and all packaging and email us photos of the item, the box and the shipping label. We encourage you to report damage within 7 days of delivery so we can file a claim quickly; damage reported at any time within our 30-day return window is always covered. We will send a free replacement or issue a full refund, including any shipping charges. See our Return & Refund Policy for details.

Questions

We're here to help with any shipping question.

• Email: support@lightporch.shop
• Phone: (812) 290-5077
• Support hours: Monday – Friday, 9:00 AM – 5:00 PM
• Contact form: Contact us