Contact
Questions about a product, an order or a return? Our team is happy to help and replies within 24 hours on business days.
Business address
Lightporch
1900 Sheffield St
Middletown, OH 45044
United States
Please don't send returns here without a return authorization.
Send us a message
Include your order number for the fastest help with an existing order.
Quick answers
Before you write
Where is my order?
Orders ship in 1–2 business days and arrive in 3–5 business days. You'll receive a tracking link by email as soon as your order ships.
How do I start a return?
Email us within 30 days of delivery with your order number and the reason for your return. We'll reply with instructions, and a free return label if the item arrived damaged, defective or incorrect.
Can I change or cancel my order?
Yes — contact us as soon as possible. We can change or cancel an order free of charge until it ships.